QNAP Warranty Service

Each QNAP product comes with a service warranty that guarantees our users excellent service and peace of mind. QNAP users can select from three levels of service warranty.

Compatible Models

LW-NAS-PEACH-2Y (2 additional years)

2-Bay

TS-253D-4G
TS-253E-8G
TS-264-8G

4-Bay

TL-R400S
TR-004U
TS-453D-4G
TS-453D-8G
TS-453E-8G
TS-464-4G
TS-464-8G

Extended Warranty

If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage.
After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Purchasing an extension can stretch your warranty coverage to up to 5 years.

Note:
1. A QNAP ID is required to purchase extended warranty.
2. For a limited of time, you are eligible to purchase the extended warranty within 9 months of your purchase date (extended from 60 days).

Specifications

QNAP product warranty terms and conditions

Warranty Terms and Conditions

Please read carefully the terms and conditions of the QNAP® Systems, Inc. and its affiliates (hereinafter referred to as "QNAP") official website (link) and Warranty Terms and Conditions (hereinafter referred to as "Term") before purchasing a QNAP product (hereinafter referred to as "Product").

- You can purchase, register and activate an extension warranty on the QNAP official website within 9 months of your Product purchase. Otherwise, you cannot purchase a warranty extension but can still register your Product on the QNAP official website. An original Product invoice is required for a warranty purchase. You must upload your invoice to complete the warranty process.
- QNAP changed the standard warranty period for QNAP devices purchased from January 16th 2019.

According to the EU General Data Protection Regulation, US California Consumer Privacy Act and other applicable laws and regulations, QNAP can process the personal data of any identifiable natural person (hereinafter referred to as “Data Subject”) only to fulfill contractual obligations or to preserve overriding legitimate interests.
QNAP will not provide the personal data of any data subject to any other persons or parties without written agreement and will only collect the following personal data:

The data subject’s login information.
Account name.
Account activity.
IP address.
Any other information the data subject provides QNAP (such as their preferences).

For more information, visit the QNAP Privacy Policy page (https://www.qnap.com/privacy).

Warranty Eligibility
1. QNAP warrants its Products against defects in material and workmanship. Under normal use and service, every hardware portion of the Products will be free from physical defects in material and workmanship during the warranty period, or the Products will be repaired or replaced as determined solely by QNAP.
2. The Term only applies to Products that cannot be used properly due to defects caused during manufacturing or by any of the materials used. For any Product defects that result from the said causes, QNAP will provide repair or replacement services within the warranty period.
3. QNAP will provide repair or replacement services if the Product does not function properly during the extended warranty period. The Product must be returned as instructed by QNAP. QNAP will repair or replace the Product with new or used components with performance equal to the original components. If the components are unavailable, QNAP will replace the original component with higher-performing components.
4. The Term extension does not apply to non-QNAP brand hardware or software Products, even if these Products are packaged with or bound to the QNAP Product.
5. The warranty is limited to Products purchased by individuals or organizations from QNAP or its authorized distributors and retailers.
6. QNAP does not provide cross-border support under the warranty.
7. The Product is a hard disk-free device. QNAP does not guarantee the compatibility of its Products with third-party Products or peripheral Products. Under no circumstances does QNAP guarantee any damage to the data stored on the Product.

Warranty Period

You can learn more about the Product standard warranty and available warranty extensions at https://www.qnap.com/service/product-warranty/

Please note that QNAP changed the standard warranty period for QNAP devices purchased from January 16th, 2019. If you purchased the Product before this date, your actual warranty period may differ. Consult your Product’s actual warranty period on the query result from the Product registration page.

* Global warranty coverage allows users who need warranty services to contact their nearest QNAP retailers or shops for support, not limited to where their NAS was purchased.

Non-Warranty Products

The warranty does not cover the following:
1. Products with invalid warranty periods.
2. Products with removed, damaged, or unrecognizable warranty labels.
3. Products that cannot be identified with serial numbers or bar codes.
4. Products that have been tampered with or repaired by unqualified third parties or unauthorized QNAP personnel.
5. Improper use or handling of the Product's physical components during hardware installation and other manual operations that do not follow Product manual instructions.
6. Force majeure or acts of God such as floods, lightning, earthquakes, and other natural disasters, accidents, insects, war, vandalism, theft, power outages, or low voltage disturbances.
7. Peripheral Products and other external devices including hard drives, batteries (including built-in batteries), accessories, and expendable parts such as slides, hard drives, and flash storage devices.
If the warranty of the Product has expired, QNAP provides a premium warranty extension Service.

Repair and Replacement Terms of Service
1. You must provide a purchase receipt and the Product’s serial number for the warranty repair service, and you can contact the QNAP customer support through the original purchase store, distributor or QNAP customer support and they can help to arrange a Product return. To avoid damage to the Product during delivery, you must properly pack the Product to be sent for repair. QNAP is not responsible for any damage caused during transit.
2. QNAP will provide you services upon receipt of your request. QNAP will provide services using new or used components with equivalent performance. If the components are unavailable, QNAP will replace your original component with a higher-performance component, and will charge the price difference with your consent.
3. Before using the warranty repair service, you are responsible for backing up your data and removing any confidential, exclusive and private information. QNAP is not responsible for loss, recovery, or compromise of existing data, programs or loss of equipment.
4. QNAP will repair or replace your Product within a reasonable amount of time. Upon receipt of your repaired or replaced Product, the remainder of your warranty period will be one of the following, whichever is longer.
  a. 90 days starting from receipt of your repaired or replaced Product; or
  b. The remaining days of your extended warranty period in addition to the number of days your Product was processed—starting from your service request until your receipt of the repaired or replaced Product.
5. Each party will pay for one-way shipping costs. For example, you will be charged shipping costs involved in delivering the malfunctioning Product to QNAP, and QNAP will cover the shipping costs for returning the replaced or repaired Product to you.

Limitation of Liability
1. QNAP is not liable if it is found to be free of defects or due to unauthorized repairs caused by improper use, negligence, improper installation or testing.
2. You consent that QNAP may download or use the software on the Product, collect system data, remotely control this Product, or modify the system settings of this Product during remote support. QNAP may obtain system information on the Product and surrounding related devices, including but not limited to system logs, statistics, system configuration, and application activation records. Before initiating remote support, please confirm that any private or confidential information has been moved, backed up, deleted, or encrypted, and you agree that QNAP will under no circumstances be liable for any damage or loss of your data during this period. Do not agree to remote support if you do not want QNAP to access your Product.
3. In no event shall QNAP and its partners or its employees, shareholders, contractors, (and others) assume responsibility for damages (including but not limited to hardware and system damage, loss of data, any other financial loss), interruption of remote support services, or any content obtained through remote support services.
4. In no event shall QNAP's liability under the warranty exceed the total value of the amount you paid for the Product.
5. QNAP does not recognize any warranties, whether not expressly specified in law or implied, including any implied warranties of merchantability or warranties of a particular purpose. Except for these terms, QNAP shall under no circumstances be liable for any direct, indirect, special or indirect damages, including but not limited to loss of profit, loss of data, loss of use or loss of equipment, facilities or business interruption.

Miscellaneous
1. You are ineligible to refunds, discount or Product replacements under this warranty unless otherwise specified by law.
2. It is your responsibility to backup all existing data, software, and programs, and delete all existing data before sending the Product for warranty services. QNAP is not responsible for loss, recovery, or compromise of existing data, programs or loss of equipment from warranty services provided by QNAP.
3. It is your responsibility to guarantee the Product does not contain illegal files or data.
4. QNAP might install system software updates as part of its service to prevent your Product system software from reverting to an earlier version.
5. Third-party applications installed on your Product might be incompatible or unable to work on your Product following system software updates.
6. If any provision of the Term or if its application is deemed invalid, illegal or unenforceable in any respect, the validity, legality, or enforceability of any other provisions and applications herein shall not, in any way, be affected or impaired.
7. QNAP reserves the right to change this Term at any time.
8. You can visit (LINK) at any time to check the repair order status information.
9. The Terms stated here are written in multi-languages. In case of any discrepancies between the Chinese and other language versions, the Chinese version prevails.

Jurisdiction and Applicable Laws

Any disputes, claims, or controversies in connection with or arising from the Terms, its construction, existence, interpretation, validity, or any breach hereof which cannot be amicably settled between you and QNAP, will be finally and exclusively resolved by arbitration under the laws of Taiwan, R.O.C. and shall be subject to the jurisdiction of the District Court of Taipei, Taiwan, R.O.C. unless other terms and conditions are applicable in your country.

For any questions about the warranty, contact customer support through the QNAP Helpdesk.

Service Hours: 09:30–18:00, Mon - Fri (GMT+8)
Email address:
TEL: +886-2-2641 2000
2F., No.22, Zhongxing Road, Xizhi District, New Taipei City, 221, Taiwan