Shipping Information

 

     

QNAP SHOP ships orders by Local & International Couriers, including Australia Post, DHL, TNT

 

Shipping fees are calculated for standard delivery to Easter States Metro areas only. If you are outside metro areas or in Western Australia or Northern Territory, please contact our sales team for a shipping quote. If the shipping cost doesn't show on our website please also contact to our sales team to provide you quotation.

Please be aware that if you require shipping to areas outside of the Eastern States and do not contact sales before checkout we may be required to charge extra shipping fees depending on shipping address and shipping method.

(1) How long will it take to my area? 

Two parts of delivery time: the Processing Time & the Actual Shipping Time. 
The Processing Time is the time of gathering up all the items and packaging. 
The Actual Shipping Time depends on the locations of shipping. You can check the following table to make sure the delivery time to your area.

 

 

Shipping Zones	By Express	By Standard Post
Australia	1-2 Days	3-7     Days
Europe	3-4 Days	-
Asia and New Zealand	1-2 Days	-
North America	2-3 Days	-
South America	3-4 Days	-
Middle East	3-4 Days	-
Africa	3-5 Days	-

 

(2) Are the packages insured? 

Shipping by international couriers will be insured and can be tracked online. Once your goods are sent out, we will email you with a tracking number so you can trace your delivery any time you want. 

We offer Shipping Insurance for the orders to protect your package against any lost or damaged shipments. If any missing issue arises, we will reship your order immediately. So when you check out your order, you also can contact us to add Shipping Insurance for your order according to the total cost of your order.

 

(3) How can I trace my order? 

Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order.

 

International Customers :

Please note that import charges, known as the import duty, and the taxes levied upon all imported electronic items differ from country to country. We, therefore, strongly recommend that you should check with your respective customs authorities within your country to know the charges, if any, before you place an order with us. We are more than happy to quote any specific information required by the authorities on our invoices or on the shipments to ensure a smooth customs formality and easy clearance of the shipment. We further bring to your notice that all the shipping charges including dispatching and/or returning the purchased items will be borne by the buyer in case the buyer wishes to return the items due to the levied duties or taxes in their country.