QNAP SHOP BUSINESS SERVICES
ABOUT US
At QNAP Shop we pride ourselves in our ability to adapt to the varying needs of our clients. Building great service by combining best business practice with values and expertise to innovate and adapt. QNAP Shop enhances areas of business by offering unique, uncompromised customer service to our many loyal customers.
Companies with the Service Centric state of mind are pushing the boundaries of clients expectations. We have built our reputation on excellence through service by exceeding the expectations of our customers and partners.
We endeavor to foster a relationship that will allow the company to grow through strong Australian values and return business.
WHAT WE DO
Adopt a ‘Peace of Mind’ with QNAP Shop for all your technology based Managed, Maintenance & Partnering Services and Solutions.
QNAP Shop has a proven record in perceiving changes in the global IT market and using this proactive advantage to assist your business to keep up with an ever changing, fast-paced IT industry.
We believe deeply in making every company better. Our service promotes best business practices. Evolution is our methodology. Great service is our goal.
Our ‘Best Practice’ approach ensures peace of mind that QNAP Shop will simply be there when we say we will.
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HOW WE DO IT
QNAP Shop has a global network of like-minded organisations and partners to deliver comprehensive service at all levels.
We have a proven record in perceiving changes in the global IT market and using this proactive advantage to assist your business to keep up with an ever changing, fast-paced IT industry.
We enable leading companies around the world to overcome challenges associated with servicing enterprise IT products by accelerating service delivery practices. We develop great support, together, using a proven methodology and the most powerful continuous innovation capabilities.
Our ‘Best Practice’ approach ensures peace of mind that QNAP Shop will simply be there when we say we will.
PARTNERSHIPS
IT service & support is the lynch pin of a successful organisation. QNAP Shop is focused on world class IT & Computer network support to each and every client.
Enjoy easy access to quality repairs, extended warranties, on-site services and support for some or all of Your IT equipment while you focus on your business.
QNAP Shop’s Partner network offers service solutions throughout Asia Pacific to many vendors and distributors.
Our existing partners are constantly evolving their service capabilities and extended reach through building solid service strategies that meets their customer’s needs.
OUR SERVICES
QNAP Shop offers peace of mind, service centric approach and technical expertise to meet your organization’s core expertise and values. View a list of the services we have on offer below:
- Backup and Recovery: Restore a lost file, email or entire infrastructure
- Managed Services: Complete management of your infrastructure
- Remote Services: Remote desktop access and support platform
- Monitor Services: Advanced monitoring technologies
- Shield Protection: Protect and defend against incoming threats
- Maintenance Support: Offers Break/Fix, Smart Hands, Upgrades
- Disposal Services: Provides safe, secure & accredited disposal
QNAP SHOP BACKUP & RECOVERY SERVICES
BACKUP & RECOVERY
Downtime costs time and money. The ability to restore a lost file, an email or an entire infrastructure fast is becoming more critical.
QNAP Shop Backup and Recovery Service offers solutions to cover the backup and restore of all types of infrastructure.
Our service provides backup platforms including Local, Hybrid and Cloud, Backup. Recovery’s solutions are built to ensure that you are up and running as soon as possible.
QNAP SHOP MANAGED SERVICES
MANAGED SERVICES
QNAP Shop Managed Services offers you complete management of your infrastructure, including customisable solutions that match your businesses needs.
Budget, SLA’s and Infrastructure, Help Desk and Onsite Services are all factored into a tailor made solution for your business.
ADD ON TIERS
All QNAP Shop Managed solutions offer the addition of all of our other services, including: Advanced Monitoring, Endpoint and Network Protection, Extended hardware warranties as well as CARE our personal approach to Managed Services.
QNAP SHOP REMOTE SERVICES
REMOTE SERVICE
Remote is our remote desktop access and support platform available to all businesses and individuals. Remote connect and control any number of devices from one easy to use platform.
Perfect for individuals with multiple devices, and businesses with inbuilt helpdesk, QNAP Shop Remote is a fast and cost effective solution, for everyone.
MONITOR SERVICE
Add on Monitor to your remote solution for advanced monitoring capabilities and functionality. Get proactive about your infrastructure today.
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QNAP SHOP MONITOR SERVICES
MONITOR
Monitor is an essential service for any business, providing advanced monitoring technologies to create a proactive approach to your environment.
By utilising Monitor, businesses can know about upcoming issues and have them resolved before they occur, ensuring availability to your critical services.
Monitor and manage the important services in your environment with customizable thresholds to receive warnings before they become failures.
Save both time and money with a proactive methodologies such as customizable reports, delivery of updates and our Automated services.
QNAP SHOP SHIELD PROTECTION SERVICES
SHIELD PROTECTION
Shield provides businesses with solutions that protect and defend against incoming threats.
We tailor solutions to fit the size, budget and level of protection required to ensure your business is receiving the maximum level of protection.
Shield protection offers Risk Intelligence technology that reviews data at your site, and provides a list of critical information, including the cost if it was removed and sold illegally. Identify your critical data and protect it from vulnerabilities.
Our solutions range from Network protection all the way to cyber security education for businesses.
QNAP SHOP MAINTENANCE SUPPORT
MAINTENANCE SUPPORT
Our Maintenance support service offers Break/Fix, Smart Hands, upgrades, service level and support services to all of our clients.
These include value add services such as uplifts on current manufacturer warranty as well as out of warranty devices, onsite technical services and parts and labour warranty solutions.
Maintenance is backed by skilled field technicians and a reputation as a leading supplier of service & support for vendor hardware. Utilise our technical resources to deliver service that exceeds expectations.
QNAP SHOP DISPOSAL SERVICES
DISPOSAL SERVICES
Dispose of your IT Assets without putting your organisation at risk. QNAP Shop Disposal Services provides safe, secure & accredited disposal of redundant IT equipment for any organization.
We use qualified technical experts to simplify the disposition and liquidation process. This process is performed offsite, in a controlled environment at one of our service centres.
On completion, an official certificate of disposal is issued, including proof of the disposal of non-hazardous waste, such as cables, metals and battery acids. Our comprehensive report includes photographic evidence and specific details of the drive such as the serial number, the size and the overall condition.
