QNAP, Seagate and Western Digital products are covered by different warranties and supported by manufacturer technical support teams.

If you require technical support please use the below table for the contact information for the manufacturer of your product.

QNAP Technical Support:

• If you need any assistance about QNAP products, you can create and submit a support ticket on qnap.com service portal. In order to access qnap.com service portal you need to have a QNAP account. You can create your QNAP account from here: https://account.qnap.com/signup
• If you already have a QNAP account, please log in from here and submit your ticket to get support from QNAP as soon as possible: https://account.qnap.com/signin

QNAP Warranty:

• To obtain your RMA (Return Merchandise Authorization) you need to submit a support ticket describing the product issues to QNAP and once QNAP confirms the product is defective, they will initiate the RMA process and provide you with an RMA number which you can provide us here in QNAP Shop (as shown in the process flow chart below). For more information on the QNAP RMA process, please click here.

• Learn more about QNAP product warranty terms and conditions.

QNAP Extended Warranty:

• For any questions about the warranty extension, please submit your support request from QNAP Service Portal. You will  need to have a QNAP account in order to access the QNAP service portal. You can create one from here.
• Below are the steps to get your extended warranty afyter you create your QNAP account

 

1- Create your QNAP account or login.

2- Register your product after you login.

3- Create a support ticket

Seagate Technical Support:

• To get technical support for Seagate hard drives, please contact Seagate Australia here: https://www.seagate.com/au/en/contacts/

 

WD Technical Support:

• To get technical support for Western Digital hard drives, please contact Western Digital here: https://support-in.wd.com/app/askweb

 

QNAP Shop Combined Warranty Statement

 

For QNAP Branded Products: Manufacturer’s Warranty:

 

Coverage: QNAP Shop provides a manufacturer’s warranty covering defects in materials and workmanship under normal use for QNAP branded products for a period of [specify period, e.g., 2 years] from the date of purchase.

Services Provided: Under this warranty, the defective product will either be repaired or replaced at no charge to the customer, using new or refurbished replacement parts.

For Western Digital Ultrastar and Seagate Exos Hard Drives: Limited OEM Warranty:

 

Coverage Duration: This limited OEM warranty covers only Western Digital Ultrastar and Seagate Exos hard drives for a period of [specify period, e.g., 1 year] from the date of original purchase.

Scope of Coverage: The warranty applies to defects in materials and workmanship under normal use conditions and is limited to repair, replacement, or credit at QNAP Shop’s discretion. Replacement may be with a reconditioned unit.

 

General Terms Applicable to All Products:

 

Exclusions: This warranty does not cover damages resulting from accidents, misuse, unauthorized repairs, modifications, or external causes such as natural disasters.

Claim Process: Customers must contact QNAP Shop support during the warranty period for validation and to facilitate any necessary repairs or replacements.

Limitations: The warranties provided do not cover any incidental, consequential, or special damages. All implied warranties are limited to the duration of this express warranty.

 

 

QNAP Shop OEM Warranty for Western Digital Ultrastar and Seagate Exos Hard Drives

 

Warranty Provider: This OEM warranty for Western Digital Ultrastar and Seagate Exos hard drives (“Product”) is provided by QNAP Shop, which is the seller of the Product, not by Western Digital, Seagate or any other entity.

 

Warranty Period: The warranty period for the Product sold by QNAP Shop under OEM conditions is limited to a period of 3 years from the date of purchase by the original end-user purchaser. The warranty period is not extendable regardless of any reconditioning or repair of the Product.

 

Coverage: This warranty covers only defects in materials and workmanship of the Product.

 

Exclusions: This warranty does not cover:

• Problems that result from external causes such as accident, abuse, or misuse.
• Usage that is not in accordance with Product instructions.
• Products with missing or altered serial numbers.
• Products which have been modified or serviced by anyone other than QNAP Shop or an authorized service provider.

 

Remedies: QNAP Shop will repair, replace, or refund (at QNAP Shop’s choice) any defective Product. Replacement may be with a reconditioned unit of the same type rather than a new one. Any product that has either been repaired or replaced will be warranted for the remaining time of the original warranty period or for 90 days from the date of return shipment, whichever is longer.

 

Limitations: This warranty replaces all other warranties for the Product and is the sole warranty provided by QNAP Shop. Any implied warranties, including implied warranties of merchantability or fitness for a particular purpose, are limited to the duration of this warranty.

 

Claim Process: To obtain warranty service, you must contact QNAP Shop support within the warranty period to determine the problem and the most appropriate solution for you. Proof of purchase may be required to verify eligibility.

 

Limitation of Liability: QNAP Shop shall not be liable for any incidental or consequential damages resulting from the use or inability to use the Product, even if QNAP Shop has been advised of the possibility of such damages.

 

Contact Information: For warranty service and support, please contact:

• Email: sales@qnapshop.com.au
• Phone: 03 9999 8999